Purpose

This SMS & Email Communications Policy explains how De Haar Hair Restoration (“De Haar”, “we”, “our”, or “us”) communicates with patients, prospective patients, and website visitors through email and text messaging.

This policy is intended to comply with applicable Canadian anti-spam legislation (CASL) and other applicable laws.

Consent to Receive Communications

By voluntarily providing your contact information through dehaarhair.com, online forms, consultation requests, appointment scheduling, or other communications, you consent to receive communications from De Haar Hair Restoration relating to:

• Appointment confirmations
• Appointment reminders
• Consultation scheduling
• Follow-up communications
• Educational information
• Treatment-related information
• Customer service communications
• Marketing and promotional information, where consent has been provided

Providing consent is voluntary and may be withdrawn at any time.

Types of Communications

Service and Appointment Communications

Patients may receive:

• Appointment confirmations
• Appointment reminders
• Procedure preparation instructions
• Follow-up communications
• Responses to inquiries
• Administrative notices

These communications are considered part of the services provided by De Haar Hair Restoration.

Marketing Communications

With consent, individuals may receive:

• Newsletters
• Educational articles
• Hair restoration information
• Promotional announcements
• New service updates
• Event invitations
• Special offers

Receiving marketing communications is optional.

Opting Out

Recipients may withdraw consent or unsubscribe from marketing communications at any time.

Email

Marketing emails contain an unsubscribe link allowing recipients to stop receiving future promotional emails.

SMS Messages

Recipients may opt out by replying:

STOP

to any SMS message.

After opting out, users may still receive communications necessary for appointments, treatment, or administrative purposes.

Message Frequency

Message frequency may vary depending upon:

• Appointment activity
• Consultation requests
• Follow-up requirements
• Marketing preferences

De Haar Hair Restoration does not guarantee any specific number of communications.

Message and Data Rates

Standard message and data rates imposed by wireless carriers may apply.

Patients and visitors are responsible for any charges imposed by their mobile service providers.

Accuracy of Contact Information

Users are responsible for ensuring that contact information provided to De Haar Hair Restoration is accurate and current.

Failure to provide accurate information may result in missed communications.

Privacy

Personal information collected for communication purposes is handled in accordance with the Privacy Policy available on dehaarhair.com.

Contact information will not be sold to third parties.

Security

While reasonable safeguards are implemented, electronic communications cannot be guaranteed to be completely secure.

Sensitive or confidential medical information should not be transmitted through unsecured email or text messaging.

Urgent medical concerns should not be communicated through email or SMS.

Medical Emergencies

SMS messages, emails, and online forms are not monitored continuously and should never be used for medical emergencies.

If you are experiencing a medical emergency, call emergency services or seek immediate medical attention.

Changes to This Policy

De Haar Hair Restoration reserves the right to modify this policy at any time.

Updated versions will be posted on dehaarhair.com.

Contact Information

Questions regarding this SMS & Email Communications Policy may be directed to:

De Haar Hair Restoration

Website: dehaarhair.com

Email: admin@dehaarhair.com

Telephone: 306 522-2210

Address: 2550 12 Ave #110, Regina, SK S4P 3X1

By providing your contact information, you acknowledge that you have read and understand this SMS & Email Communications Policy and consent to receiving communications as described herein.